Refund policy

Last updated 20 October 2026

Failed conversions

If a conversion fails, the credits set aside for it go back to your account automatically. You don't need to ask.

Credit packs

If you haven't used any credits from a pack, you can ask for a full refund within 14 days of buying it. Once some credits from a pack have been used, we'll refund the unused part if a conversion didn't work as it should; just tell us what went wrong.

Subscriptions

You can cancel at any time from the Billing page. Your plan stays active until the end of the period you've paid for, and you won't be charged again. We don't give partial refunds for the rest of a billing period.

Poor results

If a conversion came out badly, for example because of a layout we didn't handle well, write to us with the file name and date. You can also answer "No" to Did this come out right? under the result. We'll look into it and return the credits where the problem was on our side.

How to ask

Email unfoldpdf@jdeglobal.com from the address on your account, with the date of the purchase or conversion. Approved refunds go back to the original payment method, usually within 5–10 business days.